Return Policy

We hope you love your new candle, but if for any reason you are not completely satisfied with your candle we are happy to offer a refund or replacement of a new candle within 30 days.

Final Sale items are not eligible for refunds, returns or exchanges unless the product was damaged during shipment.

Return inquiries please email janeen@kokoscandles.com with your order number and a brief description of the issues, and we will take care of the rest!

Undeliverable Packages

Occasionally packages are returned to Koko’s Candles as undeliverable. When the carrier returns an undeliverable package to us, you will be issued a full refund minus shipping and applicable taxes.